Terms & Conditions

Terms and Conditions - 09/02/2025

By booking a session with Lotus you agree to the following terms and conditions:

Payment

All sessions must be paid in full in advance of the session.

Rescheduling

Sessions may be rescheduled up to 24 hours before the session without charge.  Sessions may not be rescheduled with less than 24 hours notice.

Cancellation

72 hours notice must be given to cancel a session otherwise the full session fee is payable. Where a session has been rescheduled prior to cancellation, 72 hours notice must be given before the initial date, not the rescheduled date.

Missed Sessions

If you miss a session then the entire fee is payable.  If you do not appear on the Zoom within 15 minutes of the start of the session then the session is considered to be missed and can only be started late or rescheduled at Lotus' discretion.

Exceptional Circumstances

In exceptional circumstances a session may be moved with less than 24 hours notice.  This is entirely at the discretion of Lotus and only applies in exceptional (i.e. non-regular) circumstances.

Refunds

Hypnotherapy session refunds:

The (approx. 1.5%) Stripe processing fee is non-refundable in all cases.

Individual sessions are refundable up to 72 hours prior to the session.  Thereafter they are non-refundable.

Packages are refundable up to 72 hours prior to the first session.  Thereafter all used sessions are charged at the full, single-session fee and a 50% refund may be requested for the remaining balance.

All eligible refunds must be requested within 30 days of the original purchase.

Sessions that are rescheduled (for exceptional circumstances) within 72 hours of the original date & time are considered to be completed for the purposes of refunds.

Purchases from the shop:

All shop purchases include a full 30-day, 'no reason' guarantee.  Simply tell us that you would like a refund within 30 days of purchase and we will refund the entire amount, including card processing fees, to your original payment method

Who is Lotus

Lotus' legal name is Matthew Cullen.  He is a British citizen currently residing in Spain.

Legal

This website is owned and operated by Limitless Mind Coaching Ltd, Company Number 237055, 306 Victoria House, Victoria, Mahé, Seychelles.